Frequently Asked Questions

Select the roadside or home service you need, provide the required service details and location, and submit your request. Available professionals can respond with their offers, allowing you to review the options and choose the professional you want to book.

Blizus provides relevant information about available professionals so customers can make an informed choice. Depending on the service, this may include professional profiles, ratings, reviews, experience, and verification information.

Blizus is an on-demand roadside and home service marketplace that connects customers with available professionals. Customers can receive offers from professionals, compare their options, and choose the professional that best suits their needs.

Professionals submit offers based on your service requirement. You can compare the available offers and choose the professional that best suits your needs.

Yes. You can cancel your service request or booking through Blizus, subject to the applicable cancellation terms and the current status of your request.

The response time depends on your location, the service you request, the urgency of the requirement, and the availability of professionals. Available professionals can respond to your request when they are able to take the service.

Yes. When multiple professionals submit offers for your request, you can compare their prices and other relevant details before choosing a professional.

Yes, where rescheduling is supported for the selected service. Availability of the new date or time may depend on the service and professional availability.

Blizus may verify professional identity and other required information during onboarding. Verification requirements can vary depending on the service and applicable policies.

Blizus uses a reverse-auction model where available professionals submit offers for a customer's service request. Customers can compare the available offers and choose the professional they prefer.

You can review the offers and available information about the responding professionals, such as their price, rating, experience and choose the professional that best suits your requirement.

Before selecting a professional, you can review the information available on their Blizus profile, including ratings, reviews, experience, and other relevant details where provided.

What roadside and home services are available on Blizus?

Blizus supports the payment methods available for your booking. The available payment options are shown during the booking and payment process.

Cancellation charges may apply depending on when you cancel, the status of your booking, and the applicable cancellation policy. Any applicable charge will be shown according to the booking terms.

Yes. When multiple professionals respond to your service request, you can compare their offers and relevant details before selecting the professional you want to book.

You pay the applicable booking amount through Blizus when you confirm the booking. The remaining amount, if applicable, is paid directly to the selected professional after the service.

If a selected professional cancels, Blizus may allow you to choose another available professional or take other appropriate action depending on the service and availability.

Blizus provides safety and emergency assistance features where available. The available options may vary depending on your location and the type of situation.

Blizus availability depends on your location and the services available in that area. You can enter your location on Blizus to check which services and professionals are available.

Yes. If the selected service supports scheduled bookings, you can choose an available date and time that suits your requirement.

You can report a safety concern or service-related issue through Blizus Help & Support. Provide your booking details and information about the issue so it can be reviewed and appropriate action can be taken.

You can contact Blizus Support through the Help & Support section available in the Blizus app or website for assistance with your service request, booking, payment, professional, or other service-related concerns.

Yes. The applicable booking amount is paid through Blizus, while the remaining service amount, if applicable, is paid directly to the selected professional after the service.

Any refund will depend on the booking status, amount paid, cancellation timing, and applicable refund policy. Eligible refunds will be processed according to Blizus's applicable terms.

If the professional is available and the service supports the option, you may be able to request or select a specific professional. Availability can vary depending on the service and location.

This depends on the service and the professional's offer. Check the offer details to understand what is included and whether parts, materials, or additional charges are applicable.

If no professional responds, you may not be able to confirm the booking at that time. You can try again, modify the request, or check availability later, depending on the options provided by Blizus.

It may change if the actual work required, parts, materials, or service requirements differ from the information provided when the request was created. Any additional charges should be communicated before the additional work is carried out.

You can submit an on-demand service request through Blizus. The ability to get a professional quickly depends on the service, your location, and the availability of professionals at that time.

The professional should explain the additional work and applicable charges. You can decide whether to proceed with the additional work before it is carried out.

Yes, where supported, you can provide the service location and relevant details for another person while making the booking.

Yes. Blizus provides a record of payments made through the platform. Any payment made directly to the professional may be recorded according to the applicable service and booking process.

Yes, where tracking is supported for the selected service, you can view the status of your request and booking through Blizus.

If a payment through Blizus fails, check your payment details and try again using an available payment method. If your account has been charged but the booking status has not been updated, contact Blizus Support.

Yes. You should provide accurate details about your requirement so that professionals can better understand the work and submit an appropriate offer.

If the booking is not confirmed after a payment has been made through Blizus, the payment will be handled according to the applicable payment and refund policy. Contact Blizus Support if the payment status is not updated.

Refund eligibility depends on the booking status, cancellation terms, and applicable refund policy. Any eligible refund will be processed according to Blizus's applicable terms.