Terms and Conditions

These terms and conditions ("Terms") govern the use of services made available on or through https://www.blizus.com/ and/or the "BLIZUS" mobile application (collectively, the "Platform", and together with the services made available on or through the Platform, the "Services"). These Terms also include our privacy policy, available on the website and the mobile application ("Privacy Policy"), and any guidelines, additional terms, policies, and disclaimers made available or issued by us from time to time ("Additional Terms"). The Privacy Policy and Additional Terms form an integral part of these Terms.

These Terms form a legally binding agreement between Blizus Solutions Pvt Ltd, a company incorporated under the Companies Act, 2013, having its registered office at Ramsons Kshitij sector 95 Gurugram and corporate office at Ramsons Kshitij sector 95 Gurugram ("Company", "we", "us", or "our"), and you, being a user of the Services, or any legal entity that accesses or books services through the Platform on behalf of end-users ("you" or "Customer").

By using the Services, you represent and warrant that you have the full legal capacity and authority to agree to and be bound by these Terms. Where you access or use the Services on behalf of another individual, organization, or legal entity, you confirm that you are duly authorized to accept these Terms on their behalf and bind such individual or entity to these Terms.

Please read these Terms carefully. By accessing or using the Platform, you agree to these Terms and enter into a legally binding agreement with the Company. You may not use the Services if you do not accept these Terms or if you are unable to be legally bound by them. Your use of the Platform is at your own risk, including the risk that you may encounter content, information, or services that may be inaccurate, objectionable, incomplete, or otherwise unsuitable.

In order to access and use the Services, you must first agree to these Terms. You may accept these Terms by:

(a) Clicking, selecting, or otherwise indicating acceptance or agreement to these Terms, wherever such option is made available by the Company on the Platform for any particular Service; or

(b) Accessing or using the Services. In such case, you acknowledge and agree that your use of the Services shall constitute your acceptance of these Terms from the time you begin using the Services.

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any modifications or amendments made from time to time. These Terms supersede all prior communications, understandings, or agreements, whether written or oral, between you and the Company relating to the Services.

If you do not agree to these Terms or do not comply with the requirements stated herein, you must discontinue access to and use of the Platform and Services.

1. SERVICES AND BLIZUS SERVICE PROVIDERS

1.1. The Services include the provision of the Platform that enables you to access and avail: (a) certain roadside assistance services, vehicle support services, home-based services, repair and maintenance services, and/or any other services that may be made accessible to you by the Company through independent third-party service providers ("Service Providers") onboarded on the Platform to offer such services ("Blizus Services").

The Company acts only as an aggregator and technology intermediary in respect of Blizus Services and facilitates discovery, booking, communication, and payment facilitation through third-party payment processors and banking partners, where applicable. The Company does not directly provide, perform, supervise, or control the execution of Blizus Services.

The matching of Customers with Service Providers may be facilitated through automated, algorithmic, or technology-based systems and does not constitute any recommendation, endorsement, certification, or guarantee by the Company regarding any Service Provider or the quality of services provided.

For clarity, Blizus Services are services provided by independent Service Providers and not services directly provided by the Company, unless expressly stated otherwise.

1.2. The Services may be offered through different formats, including one-time bookings, scheduled services, service packages, membership plans, subscription plans, emergency assistance requests, or any other service offerings made available on the Platform from time to time.

In the case of prepaid plans, subscription-based services, or service packages, you may be required to make advance payment for services to be delivered over a specified period. Such payments shall be treated as advance consideration for the selected Services and may be subject to additional terms relating to validity, usage limits, scheduling, cancellation, refund eligibility, and other applicable conditions displayed on the Platform at the time of purchase or booking.

1.3. The Company does not undertake or assume responsibility for the performance, quality, safety, completion, or outcome of any Blizus Services provided by Service Providers.

Each Service Provider shall be solely responsible and liable for the services performed by them, including workmanship, safety standards, materials used, and compliance with applicable laws.

The Company and its affiliates do not employ Service Providers, nor are Service Providers agents, employees, representatives, partners, or contractors of the Company or its affiliates. Service Providers are not authorised to create any obligation, representation, or commitment on behalf of the Company.

The Company may undertake reasonable due diligence measures, including identity verification, background checks, onboarding verification, and quality assessments of Service Providers. However, such measures do not constitute a guarantee or warranty of services provided by Service Providers.

1.4. The Platform is intended solely for personal and lawful use. Any commercial use of the Platform or Services without prior written approval from the Company is prohibited.

1.5. To facilitate service delivery and Platform operations, the Company may communicate with you through phone calls, SMS, emails, WhatsApp messages, push notifications, or in-app notifications, including for booking confirmations, service updates, payment information, promotional communications, Platform updates, and other service-related announcements.

You may request to limit certain categories of communications; however, doing so may affect the Company's ability to provide timely service updates or complete certain transactions. Such communications shall be carried out in accordance with applicable laws and the Privacy Policy.

1.6. The Company or Service Providers may require you to provide valid identification, vehicle details, location information, ownership documents, or other information necessary for providing certain Services. Failure to provide required information may result in restrictions, delays, or inability to access certain Services.

1.7. The Company reserves the right to accept, reject, cancel, or decline any booking request at its discretion, including where it identifies safety risks, operational limitations, regulatory concerns, payment issues, or other circumstances.

The Company does not guarantee availability of Service Providers for all services, locations, dates, or time slots requested by Customers.

1.8. The Company may periodically update, modify, improve, suspend, or discontinue any part of the Platform or Services to enhance functionality, security, performance, or user experience.

The Company reserves the right to modify service categories, pricing, policies, features, availability, or Platform functionality at any time without prior notice.

Your continued use of the Platform after such modifications shall constitute acceptance of the updated Services and applicable Terms. The Company shall not be liable for any temporary or permanent suspension, modification, or discontinuation of any Service or Platform feature.

1.9. Prices for Services may be determined dynamically based on factors including, but not limited to, location, demand, distance, service complexity, urgency, time of booking, availability of Service Providers, and other marketplace conditions.

Pricing may be generated through automated or algorithmic systems. Service Providers may be displayed, ranked, or categorised on the Platform based on objective parameters such as availability, customer ratings, service history, completion records, and other operational criteria.

Such rankings or listings are provided for user convenience and transparency and do not constitute any guarantee, recommendation, or assurance regarding the quality, reliability, or outcome of services provided.

Certain Services may be delivered using standardised tools, equipment, safety practices, processes, uniforms, or branding requirements prescribed by the Company to maintain service consistency, safety, and customer experience. Use of such materials or branding shall not create any employment, agency, partnership, or contractual relationship between the Company and Service Providers.

2. ELIGIBILITY TO USE THE SERVICES

2.1. You confirm that you are at least 18 years of age and have the legal capacity, authority, and ability to understand, accept, and comply with these Terms. If you are accessing or using the Services on behalf of any individual, organisation, or legal entity, you represent and warrant that you are authorised to act on their behalf.

2.2. You confirm that your access to and use of the Services complies with all applicable laws, rules, and regulations of India. You agree to use the Platform and Services only in accordance with these Terms, applicable laws, and in a manner that does not violate the legal rights, interests, or safety of the Company, Service Providers, other users, or any third party.

You shall not use the Services for any unlawful, fraudulent, abusive, or unauthorised purpose, or in any manner that may harm the Platform, interfere with service operations, or negatively impact the rights of other users or Service Providers.

3. ACCOUNT CREATION

3.1. To access and avail certain Services offered through the Platform, you may be required to create an account on the Platform ("Account"). While creating an Account, you may be required to provide certain information, including but not limited to your name, mobile number, email address, location details, vehicle details (where applicable), and any other information or documentation required for identity verification, service delivery, fraud prevention, safety, or compliance with applicable laws.

3.2. You represent and warrant that all information provided by you in connection with your Account is accurate, complete, current, and truthful. You agree to promptly update your Account information on the Platform in the event of any change, modification, or correction required.

3.3. You are solely responsible for maintaining the security and confidentiality of your Account credentials, including any login details, verification codes, or other authentication information associated with your Account. You agree to immediately notify the Company in case of any unauthorised access, disclosure, misuse, or suspected security breach relating to your Account.

3.4. You shall be responsible for all activities conducted through your Account, whether performed by you or by any third party using your Account credentials. The Company shall not be liable for any unauthorised access, misuse, or activity carried out through your Account unless such unauthorised access occurs solely due to the Company's gross negligence or wilful misconduct.

3.5. By creating an Account and using the Services, you agree to receive communications from the Company through phone calls, SMS, emails, WhatsApp messages, push notifications, or in-app notifications regarding: (i) service requests and bookings, (ii) payment-related information, (iii) information about the Company, Platform, and Services, (iv) promotional offers, updates, and communications from the Company or its partners, and (v) any other matters relating to your use of the Services, in accordance with applicable laws and the Privacy Policy.

4. BOOKINGS

4.1. The Platform enables you to request and book Services based on the availability, service categories, locations, and time slots displayed on the Platform at the time of booking. To place a booking request, you must follow the instructions provided on the Platform and provide all necessary information required for service fulfilment.

The Company uses reasonable efforts to facilitate access to suitable Service Providers for the requested Service and preferred time slot. However, the Company does not guarantee the availability of any Service Provider at a specific time, location, or for a particular Service request.

If the Company is unable to assign a Service Provider for your requested booking, the Company may, where feasible, assist you with rescheduling the booking, notify you when a suitable Service Provider becomes available, suggest alternatives, or cancel the booking. The allocation or matching of Service Providers may be facilitated through automated, algorithmic, or technology-based systems.

4.2. Once you submit a booking request, the Company may provide booking confirmation through SMS, email, WhatsApp, push notification, in-app notification, or any other communication channel enabled on the Platform.

Upon confirmation of the booking, you may be required to make payment in accordance with these Terms or as displayed on the Platform. Once a Service Provider is assigned for your requested Service, you may receive confirmation through the Platform containing available details of the assigned Service Provider, which may include name, ratings, experience, service history, or other relevant marketplace information to assist you in making an informed decision.

4.3. Bookings cancelled before confirmation on the Platform shall not attract cancellation charges unless otherwise specified. Cancellation charges, if applicable, shall be governed by the cancellation policy made available on the Platform.

4.4. If an assigned Service Provider becomes unavailable due to any reason, the Company may, where possible, attempt to arrange an alternative Service Provider, assist with rescheduling, or facilitate cancellation of the booking. The Customer acknowledges that availability of an alternative Service Provider is not guaranteed.

4.5. The Customer acknowledges that certain Services may require specific conditions, information, access, tools, equipment, vehicle details, location details, utilities, materials, spare parts, or other requirements for successful completion.

The ability of a Service Provider to perform the requested Service may be affected if such requirements are not available or are not accurately communicated by the Customer. In such cases, the Company may update the assigned Service Provider, modify applicable pricing components, recommend additional requirements, or revise the scope of Services, subject to informing the Customer wherever required.

4.6. You agree to provide the Service Provider with timely and reasonable access to the service location and ensure all necessary conditions required for completion of the Service. This includes, without limitation:

Obtaining and facilitating necessary permissions, entry approvals, security clearances, or access authorisations, including permissions required in gated communities, offices, commercial premises, or restricted locations;
Ensuring availability of reasonable access, parking facilities, pathways, lifts, or other arrangements required for movement of personnel, tools, equipment, or vehicles, where applicable;
Informing the Company or Service Provider in advance about any conditions that may impact service delivery, including restricted areas, pets, safety concerns, vehicle conditions, hazardous locations, or special requirements;
Ensuring that there are no unreasonable delays at the service location caused by access restrictions, building management procedures, security checks, customer unavailability, or other circumstances within your control.

4.7. The Customer acknowledges that failure to comply with the above requirements may result in delays, additional charges, inability to complete the Service, rescheduling, or cancellation of the booking.

The Company and/or Service Provider shall not be responsible for any delay, failure, loss, or inconvenience arising due to circumstances attributable to the Customer or conditions at the service location.

4.8. Any estimated arrival times, response times, service durations, completion timelines, or schedules displayed on the Platform are indicative only and may vary depending on actual circumstances, including traffic conditions, location, service complexity, availability of Service Providers, weather conditions, and other factors beyond the Company's reasonable control.

Such estimates do not constitute a guarantee or commitment regarding the exact timing of arrival or completion of any Service.

5. PAYMENT TERMS

5.1. The Company reserves the right to charge Customers for the use of the Platform, including platform fees, convenience fees, booking fees, technology fees, subscription charges, or any other applicable charges disclosed on the Platform from time to time ("Platform Fees").

5.2. Payments for Services provided by Service Providers ("Partner Services") shall be made directly by the Customer to the respective Service Provider, unless otherwise specified on the Platform.

The Company acts only as a technology platform facilitating discovery, booking, communication, transaction support, and service management between Customers and Service Providers. The Company does not determine the commercial relationship between the Customer and Service Provider, except to the extent expressly mentioned in these Terms.

5.3. The total amount payable by the Customer for a Service may include:

Charges payable to the Service Provider for providing the requested Service;
Platform Fees payable to the Company for facilitating access to and use of the Platform;
Applicable taxes, statutory charges, or other fees disclosed on the Platform.

5.4. The Company may facilitate payment collection, payment processing, or payment reconciliation between Customers and Service Providers through third-party payment gateways, banking partners, or other payment service providers.

Where applicable, payments received through the Platform may be processed, settled, or distributed in accordance with arrangements between the Company, Customers, Service Providers, and payment partners.

5.5. The Company may retain a certain percentage or amount from the Service value payable to the Service Provider as a security reserve, protection amount, or service assurance amount ("Security Reserve").

The Security Reserve may be retained temporarily by the Company to address potential customer complaints, refunds, disputes, service quality issues, payment reversals, chargebacks, fraud prevention, or other legitimate business purposes.

Subject to applicable deductions, claims, disputes, or adjustments, the Security Reserve shall be released to the respective Service Provider after the applicable holding period determined by the Company.

5.6. The Company may deduct Platform Fees, applicable taxes, payment processing charges, refunds, adjustments, penalties, or other amounts payable under these Terms before releasing amounts payable to Service Providers.

5.7. The Company reserves the right to revise Platform Fees, commission structures, Security Reserve percentages, payment processes, or other applicable charges at its discretion.

Any changes shall not affect bookings or transactions already confirmed before such changes are published on the Platform.

5.8. Customers acknowledge that Service prices may vary depending on factors including location, distance, demand, service complexity, urgency, availability of Service Providers, time of booking, and other marketplace conditions.

The Company may use automated or algorithmic systems to assist in determining or displaying pricing, availability, and applicable charges.

5.9. The Company shall not be responsible for any dispute between a Customer and Service Provider relating to the pricing, scope, quality, completion, or performance of Services, except to the extent such dispute relates directly to the Platform's obligations.

5.10. In case of any payment dispute, chargeback, refund request, transaction reversal, fraud investigation, or violation of these Terms, the Company may withhold, adjust, suspend, or recover applicable amounts from Customers or Service Providers, as permitted under applicable laws.

5.11. Payments made through third-party payment processors shall be subject to the terms and policies of such payment processors. The Company shall not be liable for any delay, failure, rejection, or error caused by banks, payment gateways, or third-party payment providers.

5.12. Customers and Service Providers acknowledge and agree that the Company's role is limited to providing technology infrastructure and related platform services and does not create any partnership, agency, employment, or joint venture relationship between the Company, Customer, and Service Provider.

5.13. Off-Platform Payments and Transactions

You agree that all bookings, Service requests, and payments relating to Services arranged through the Platform shall be initiated and managed through the Platform, except where the Company expressly permits direct payment between the Customer and the Service Provider.

Where direct payment to a Service Provider is enabled, such payment shall be made only for the Service amount communicated or authorised through the Platform. Customers and Service Providers shall not use such direct payment arrangements to avoid, reduce, or circumvent any Platform Fees, commissions, security reserves, applicable charges, or other amounts payable to the Company.

You agree not to enter into any arrangement with a Service Provider, directly or indirectly, to bypass the Platform for Services that were discovered, requested, or facilitated through Blizus, including repeat bookings or future services, where such arrangement is intended to avoid applicable Platform charges.

The Company shall not be responsible or liable for any services, payments, disputes, losses, damages, fraud, or claims arising from transactions, payments, or arrangements conducted outside the Platform or outside the processes approved by the Company.

Any off-platform transaction or arrangement between a Customer and Service Provider shall be undertaken entirely at their own risk, and the Customer and Service Provider shall remain solely responsible for compliance with applicable laws, payment obligations, service quality, and dispute resolution arising from such transactions.

5.14. Prepaid Balance / Blizus Credits

5.14.1. The Platform may, at its discretion, enable Customers to maintain a prepaid balance, service credit, advance payment balance, membership credit, or other stored value mechanism ("Prepaid Balance") for availing eligible Services through the Platform.

The Prepaid Balance represents an advance amount paid by the Customer for future eligible Services and shall be maintained in accordance with the records maintained by the Company.

5.14.2. The Prepaid Balance may only be used towards eligible Services, Platform Fees, or other charges made available through the Platform and cannot be used for any unauthorised, unlawful, or off-platform transactions.

5.14.3. The Prepaid Balance shall be non-transferable, non-interest bearing, and shall not be sold, assigned, gifted, or transferred to any third party.

The Prepaid Balance shall not be redeemable for cash or withdrawn into any bank account, except where required under applicable laws or expressly approved by the Company.

5.14.4. The Company may prescribe limits on the maximum amount that may be maintained as Prepaid Balance in a Customer Account at any given time. Such limits, if applicable, shall be communicated through the Platform from time to time.

5.14.5. Unless otherwise specified by the Company or required under applicable law, any unused Prepaid Balance may remain valid for the period communicated on the Platform. Upon expiry of such validity period, any unused balance may lapse and become unavailable for use or refund.

5.14.6. The Prepaid Balance is intended solely as a mechanism to facilitate advance payments, service credits, or customer benefits on the Platform and shall not be construed as a bank deposit, electronic wallet, prepaid payment instrument, financial product, or regulated payment system unless expressly recognised as such under applicable laws.

5.14.7. The Company reserves the right to modify, suspend, restrict, or terminate the Prepaid Balance facility, including applicable limits, validity periods, or usage conditions, in accordance with applicable laws and business requirements.

6. CUSTOMER CONDUCT

6.1. The Company strictly prohibits discrimination against Service Providers, Customers, employees, representatives, or any other person interacting through the Platform on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic protected under applicable law.

Prohibited discrimination includes, without limitation, refusing to accept, engage, communicate with, or avail Services based on any such protected characteristic.

6.2. You agree to treat all Service Providers and representatives of the Company with courtesy, dignity, and respect and shall provide a safe, suitable, and appropriate environment for the performance of Services.

A Service Provider may refuse to provide Services where:

The service location is unsafe, inaccessible, unhygienic, or unsuitable for service delivery;
You engage in abusive, threatening, disrespectful, inappropriate, or unlawful behaviour;
The conditions required for completion of the Service are not available.

The Company reserves the right, at its sole discretion, to suspend, restrict, or terminate your access to the Platform and Services if your conduct is found to be abusive, discriminatory, unsafe, fraudulent, inappropriate, or in violation of these Terms.

6.3. You acknowledge that you shall be solely responsible for your conduct towards Service Providers and for ensuring that the service location and conditions are safe and appropriate for the performance of Services.

You agree to promptly disclose to the Company and/or Service Provider any information that may reasonably affect the ability to provide Services, including information relating to safety risks, access restrictions, special requirements, vehicle conditions, property conditions, or other relevant circumstances.

6.4. The Company reserves the right to restrict or withdraw access to refunds, promotions, offers, or Services where it identifies repeated misuse of the Platform, excessive cancellations, fraudulent complaints, abusive behaviour, false claims, or bad-faith requests.

6.5. If a Service Provider engages in behaviour that is abusive, disrespectful, inappropriate, unsafe, or unlawful, you should report such conduct to the Company through the support channels provided on the Platform as soon as reasonably practicable and preferably within forty-eight (48) hours of such occurrence.

6.6. You represent and warrant that all information, documents, details, and materials provided by you in connection with the Platform or Services are accurate, complete, current, and not misleading.

You agree to promptly update the Company regarding any changes to such information. The Company shall not be responsible or liable for any loss, damage, delay, or inability to provide Services arising due to incorrect, incomplete, inaccurate, misleading, or undisclosed information provided by you.

The Company may collect, process, and use such information in accordance with the Privacy Policy and applicable laws.

6.7. You agree to provide reasonable cooperation and assistance to the Company in relation to any claim, complaint, investigation, dispute, or proceeding arising from your breach of these Terms, your conduct, or your use of the Platform and Services.

6.8. The Company and Service Providers shall not be responsible for any delay, failure, incomplete service, or defect arising due to:

Interference, obstruction, or instructions provided by you or any third party;
Incorrect information provided by you;
Conditions at the service location that were not disclosed at the time of booking;
Circumstances beyond the reasonable control of the Company or Service Provider.

6.9. The Company and Service Providers shall not be responsible for pre-existing defects, damage, deterioration, wear and tear, or existing conditions relating to vehicles, equipment, property, infrastructure, or items involved in the provision of Services.

6.10. You are responsible for securing your valuables, personal belongings, documents, sensitive equipment, vehicles, and other items before commencement of Services.

The Company and Service Providers shall not be responsible for loss, theft, or damage to such items except where required under applicable law or directly caused by proven negligence of the Company.

6.11. In relation to any reviews, ratings, comments, feedback, images, videos, or other content submitted by you on the Platform ("Customer Content"), you represent and warrant that:

You own or have obtained all necessary rights, permissions, and licences to submit such Customer Content;
The Customer Content is accurate, genuine, and based on your actual experience with the Services;
The Customer Content does not violate any third-party rights, including intellectual property, privacy, publicity, or proprietary rights;
The Customer Content does not contain harmful code, viruses, malware, or disruptive material;
The Customer Content does not contain unlawful, defamatory, abusive, obscene, hateful, discriminatory, threatening, or misleading content;
The Customer Content does not promote violence, illegal activities, fraud, money laundering, gambling, or activities prohibited under applicable law.

6.12. You shall not use the Platform or Services to upload, publish, transmit, store, share, or distribute any information or material that:

Infringes intellectual property rights, copyrights, trademarks, patents, or trade secrets of any person;
Belongs to another person without lawful permission or authority;
Is obscene, pornographic, discriminatory, harassing, defamatory, hateful, or harmful;
Impersonates another person, organisation, or entity;
Threatens India's security, sovereignty, public order, or violates applicable laws;
Contains viruses, malicious code, or any material intended to disrupt Platform operations;
Is false, misleading, fraudulent, or intended to cause harm, financial loss, or deception.

6.13. You shall not engage in any activity that interferes with, disrupts, damages, or negatively impacts the Platform, Services, related systems, networks, or servers.

You shall not attempt to gain unauthorised access to the Platform, user accounts, systems, databases, or Company infrastructure through hacking, password mining, reverse engineering, or any other unlawful means.

6.14. You agree not to directly or indirectly bypass the Platform by soliciting, encouraging, engaging, or entering into arrangements with Service Providers introduced through Blizus for the purpose of avoiding Platform Fees, commissions, or other charges applicable to Services facilitated through the Platform.

You acknowledge that such restrictions are necessary to protect the legitimate business interests, security, and operational integrity of the Company, Customers, and Service Providers.

Any breach of this clause may result in suspension or termination of your access to the Platform and Services and may result in further action as permitted under applicable law.

7. OUR INTELLECTUAL PROPERTY

7.1. All rights, title, and interest in and to the Platform and Services, including all intellectual property rights relating to the Platform, software, technology, source code, designs, graphics, logos, trademarks, content, databases, processes, features, and other materials made available through the Platform, are owned by or validly licensed to the Company.

This shall exclude intellectual property rights in any independent materials, content, tools, products, or information owned or provided by Service Providers, Customers, or other third parties.

Subject to your continued compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Platform and Services solely for your personal and lawful use in accordance with these Terms and any instructions issued by the Company from time to time.

All rights not expressly granted under these Terms are reserved by the Company and its licensors.

7.2. From time to time, the Company may invite or allow you to provide suggestions, comments, reviews, ideas, recommendations, bug reports, or other feedback relating to the Platform or Services ("Feedback").

By providing Feedback, you agree that the Company shall have an unrestricted, perpetual, irrevocable, worldwide, transferable, sublicensable, and royalty-free right to use, reproduce, modify, adapt, publish, display, distribute, incorporate, and otherwise utilise such Feedback for any purpose relating to the Platform, Services, business operations, or future improvements.

You acknowledge that the Company shall not be required to provide attribution, compensation, reimbursement, or obtain further approval from you for using such Feedback.

7.3. Except as expressly stated in these Terms, nothing contained herein shall be interpreted as granting, whether by implication, estoppel, or otherwise, any right, title, ownership interest, or licence in relation to any intellectual property rights of the Company, its affiliates, licensors, Service Providers, or any third party.

You shall not copy, modify, reproduce, distribute, sell, reverse engineer, decompile, create derivative works from, or otherwise exploit any part of the Platform or Services without prior written permission from the Company.

8. CUSTOMER REVIEWS

8.1. The Platform may provide interactive features that allow users who have created an Account to post, upload, publish, display, transmit, submit, or otherwise make available comments, ratings, reviews, suggestions, feedback, photographs, or other content relating to the Platform, Services, Service Providers, or overall user experience (collectively, "Customer Reviews").

8.2. For effective delivery of Services, quality monitoring, and improvement of the Platform experience, the Company may request Customers to submit ratings, reviews, and feedback relating to Service Providers and Services availed through the Platform.

You acknowledge that Service Providers may also provide feedback or reviews relating to Customers, where such functionality is enabled by the Company.

You agree that any Customer Review submitted by you shall be genuine, based on your actual experience, and shall not contain false, inaccurate, misleading, fraudulent, or deceptive information.

The Company may analyse Customer Reviews, ratings, feedback, and related information for purposes including service quality monitoring, safety improvement, dispute resolution, fraud prevention, platform improvement, and determining continued access to the Platform.

If the Company determines, at its sole discretion, that your conduct, reviews, or use of the Platform violate these Terms, applicable laws, or negatively impact the Platform, the Company may suspend, restrict, or terminate your Account and access to Services in accordance with these Terms and applicable law.

8.3. By submitting Customer Reviews through the Platform, you grant the Company a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free licence to use such Customer Reviews for purposes related to the operation, improvement, promotion, and management of the Platform and Services.

The Company shall have the right to:

(a) use, reproduce, publish, display, store, host, transmit, process, communicate, distribute, modify, adapt, translate, and create derivative works from such Customer Reviews as reasonably required for operating, maintaining, improving, and providing the Services; and

(b) use such Customer Reviews for limited purposes including marketing, advertising, promotional activities, service improvement, analytics, compliance with applicable laws, dispute resolution, or submission before courts, regulatory authorities, or other competent authorities.

8.4. To the maximum extent permitted under applicable law, you waive any moral rights, authorship rights, or similar rights that you may have in relation to Customer Reviews submitted by you through the Platform.

8.5. The Company reserves the right, without prior notice, to remove, restrict access to, modify, disable, or otherwise limit any Customer Review that the Company reasonably believes:

Violates these Terms or applicable laws;
Infringes the rights of any third party;
Contains false, misleading, abusive, offensive, or inappropriate content;
Creates safety, legal, reputational, or operational risks for the Company, Customers, Service Providers, or the Platform.

The Company may also take such action upon receiving valid legal notices, court orders, or directions from competent governmental or regulatory authorities, in accordance with applicable law.

9. CONSENT TO USE DATA

9.1. You agree that the Company may collect, process, store, and use your personal data in accordance with its Privacy Policy and applicable laws. The Privacy Policy explains the categories of personal data collected, the purposes for which such data is processed, and the manner in which such data is handled by the Company.

9.2. In addition to the consent provided under the Privacy Policy, you consent to the Company sharing your personal data with its affiliates, Service Providers, technology partners, payment service providers, and other third-party vendors on a need-to-know basis for purposes including:

Providing and improving the Platform and Services;
Facilitating communication between Customers and Service Providers;
Processing payments, settlements, and transactions;
Customer support, dispute management, fraud prevention, analytics, and service improvement;
Compliance with applicable legal and regulatory requirements.

The Company may also use aggregated, anonymised, or de-identified information relating to usage of the Platform for analytics, research, trend identification, business insights, and improvement of Services.

9.3. You acknowledge that the Company may be required to disclose your information to government authorities, law enforcement agencies, courts, regulators, or other competent authorities where required under applicable law, legal process, or government direction.

10. INDEMNITY

10.1. You agree to indemnify, defend (at the Company's option), and hold harmless the Company, its affiliates, officers, directors, employees, representatives, agents, licensors, partners, and service providers from and against any claims, demands, actions, proceedings, losses, liabilities, damages, penalties, settlements, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Your access to or use of the Platform or Services;
Your breach or alleged breach of these Terms;
Your violation of applicable laws or third-party rights;
Any misuse of your Account or Platform access by you or any third party using your credentials;
Any dispute between you and a Service Provider arising from Services availed through the Platform, except where such liability arises solely due to the Company's breach of these Terms.

11. LIMITATION OF LIABILITY

11.1. To the maximum extent permitted under applicable law, the Company, its affiliates, officers, directors, employees, agents, contractors, licensors, partners, and suppliers shall not be liable for any indirect, incidental, special, consequential, punitive, exemplary, or economic damages, including loss of profits, loss of business, loss of opportunity, loss of data, or other financial or non-financial losses arising from:

Your use or inability to use the Platform or Services;
Any act, omission, delay, failure, negligence, misconduct, or performance issue by a Service Provider;
Any interaction, transaction, or dispute between Customers and Service Providers;
Any interruption, suspension, modification, or unavailability of the Platform.

11.2. The Company operates a technology platform that facilitates connections between Customers and Service Providers. To the maximum extent permitted by law, the Company's total liability arising from or relating to these Terms or the Platform shall be limited to the Platform Fees actually received by the Company from the specific transaction giving rise to the claim.

11.3. Notwithstanding anything contained herein, the aggregate liability of the Company arising out of or relating to these Terms, the Platform, or Services shall not exceed the lower of:

The Platform Fees paid to the Company for the relevant booking; or
INR 5,000 (Indian Rupees Five Thousand only).

12. DISCLAIMERS AND WARRANTIES

12.1. The Platform and Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties relating to accuracy, reliability, availability, merchantability, fitness for a particular purpose, or non-infringement.

12.2. No information, advice, communication, or representation provided by the Company, whether oral or written, shall create any warranty or obligation unless expressly stated in these Terms.

12.3. You acknowledge that Blizus operates as a technology platform facilitating discovery, booking, communication, and coordination between Customers and independent Service Providers.

The Company does not directly provide Services and does not employ, supervise, control, or guarantee the performance of Service Providers.

Any Service booked through the Platform is provided by the relevant Service Provider, and the Customer enters into a service arrangement with such Service Provider. The Company shall not be responsible for the acts, omissions, quality, safety, completion, delays, damages, or performance of Services provided by Service Providers, except to the extent caused by the Company's own obligations under these Terms.

12.4. The Company does not guarantee any specific outcome, quality level, completion timeline, or customer satisfaction from Services provided by Service Providers.

12.5. You acknowledge and agree that your use of the Platform and Services is at your own risk and that you shall be responsible for evaluating and accepting the Services provided by Service Providers.

12.6. To the maximum extent permitted by law, the Company shall not be liable for losses arising from:

Availability, interruption, suspension, or modification of the Platform;
Technical failures, communication failures, unauthorised access, or security incidents beyond the Company's reasonable control;
Actions, omissions, negligence, or misconduct of Service Providers or other users;
Loss, deletion, or alteration of Customer Reviews, data, or information submitted on the Platform.

12.7. Nothing in these Terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

12.8. Any descriptions, estimates, photographs, ratings, reviews, profiles, or promotional material displayed on the Platform are provided for general information purposes only and do not constitute a guarantee of Service quality, outcome, or performance.

13. THIRD-PARTY SERVICES

13.1. The Platform may include, integrate with, or provide access to third-party services, applications, payment gateways, technology providers, links, content, tools, products, or services ("Third-Party Services").

You acknowledge and agree that such Third-Party Services are provided by the respective third parties and are not controlled, operated, or managed by the Company. The Company does not endorse, guarantee, or assume responsibility for any Third-Party Services.

Your access to and use of any Third-Party Services shall be governed solely by the terms, conditions, privacy policies, and practices of the applicable third parties.

13.2. The Company makes no representation or warranty regarding the availability, accuracy, reliability, quality, legality, security, or suitability of any Third-Party Services.

To the maximum extent permitted under applicable law, the Company shall not be liable for any loss, damage, dispute, or claim arising from or relating to your use of any Third-Party Services.

All intellectual property rights relating to Third-Party Services shall remain the property of their respective owners.

14. TERM AND TERMINATION

14.1. These Terms shall remain effective from the date you access or use the Platform and shall continue unless terminated in accordance with these Terms.

14.2. The Company may restrict, suspend, deactivate, or terminate your access to the Platform or Services, including your Account, immediately or at any time, where:

You breach or violate any provision of these Terms;
You provide false, inaccurate, fraudulent, or misleading information;
Your conduct creates safety, legal, security, or operational risks;
You misuse the Platform, engage in fraudulent activity, or attempt to bypass Platform Fees or business processes;
Such action is required for legal, regulatory, compliance, or business reasons.

Where reasonably practicable, the Company may provide notice or an opportunity to remedy such breach before termination.

14.3. You may terminate your Account or discontinue use of the Platform at any time by contacting the Company through the support channels provided on the Platform.

14.4. Upon termination:

Your right to access and use the Platform and Services shall cease;
Your Account may be deactivated or deleted subject to applicable laws and retention requirements;
Any accrued rights, obligations, payments, liabilities, or claims arising before termination shall continue to remain enforceable.

14.5. The Company may temporarily suspend your access to the Platform or Services while investigating suspected violations of these Terms, complaints, safety concerns, fraud risks, disputes, or legal and regulatory matters.

Such suspension shall not constitute termination and may be removed at the Company's discretion after completion of the investigation.

14.6. Provisions relating to intellectual property, payment obligations, indemnity, limitation of liability, disclaimers, confidentiality, dispute resolution, and any provisions intended by their nature to survive termination shall continue to remain effective after termination.

15. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

15.1. These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to the arbitration provisions below, courts located in Gurugram, Haryana, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms, the Platform, or Services.

15.2. Any dispute, controversy, claim, or difference arising out of or relating to these Terms, including its interpretation, validity, breach, termination, or enforcement, shall first be attempted to be resolved through good-faith discussions between the parties.

If the dispute remains unresolved, it shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties. The seat and venue of arbitration shall be Gurugram, Haryana, India. The language of arbitration shall be English.

The arbitration proceedings and related information shall remain confidential except where disclosure is required by law or necessary for enforcement of the arbitral award.

The decision of the arbitrator shall be final and binding on the parties. Each party shall bear its own costs unless otherwise determined by the arbitrator.

16. GRIEVANCE REDRESSAL

16.1. Customer Support Channels

(a) For any booking-related issue, Service-related concern, payment query, or Platform-related complaint, you may contact Blizus through the support channels available on the Platform.

(b) You may also contact the Company through the customer support email or contact details provided on the Platform. The Company shall make reasonable efforts to address grievances within timelines prescribed under applicable laws.

For complaints submitted through email or support channels, the Company may provide a ticket number or reference number to enable tracking of the complaint status.

16.2. Grievance Officer

In accordance with applicable laws, including the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer shall be provided below:

Name: rajeshwri

Email Address: info@ideacraft.com

Contact Number: 7897936818

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

16.3.

The Company shall maintain a grievance redressal mechanism in accordance with applicable laws, including the Information Technology Act, 2000, Consumer Protection Act, 2019, and rules made thereunder, as applicable.

The Company may update grievance officer details and support channels from time to time to ensure compliance with applicable legal requirements.